Refund policy

REFUND POLICY

Thirty days, either format

If the book isn't for you, write to us within thirty days and we'll refund you in full. No form, and no reason required.

Send your order number to support@recipesfromconnie.com. The refund goes back to the card or account you paid with, normally within five to ten business days.

We ask one thing, and it's a favour rather than a condition. Tell us what didn't work. Not to justify yourself, but because it's the only way the next book gets better.

Digital editions

Keep the file. We don't ask you to delete it and we have no way of checking.

Printed books

Write to us first and we'll give you the return address. Please don't send anything back before you've heard from us.

Send the book back in a condition we could sell. Return postage is yours to cover, unless the book arrived damaged or we sent the wrong title. We refund within five business days of the parcel reaching us.

If the book arrived damaged, or we sent you the wrong one, send us a photograph instead. Keep the copy you have and we'll replace it or refund you. There's nothing to post back.

Original shipping costs are refunded when the fault was ours, and not when you simply changed your mind.

If your download didn't work

If the file didn't arrive, won't open, or isn't what was described, don't wait for the thirty days and don't ask for a refund yet. Write to us and we'll fix it. Nine times out of ten the email is sitting in a spam folder.

Before you go to your bank

If you open a dispute with your bank without contacting us first, we have to defend it with the delivery records and everyone loses a week. Just write to us. It's faster, and the answer is almost always yes.

Subscriptions

If you joined the Recipe Club, you can cancel at any time and you won't be charged again. Payments already taken for months you've received are not refunded, but you keep every card sent to you.